Website Terms of Use (koreavibe.kr)

These Website Terms of Use ("Terms") govern your access to and use of the website located at koreavibe.kr ("Site") and the inbound travel, MICE, medical tourism coordination, and destination management services provided by Korea Vibe Co., Ltd. (주식회사 코리아바이브) ("Company", "we", "us", or "our").

Article 1 (Purpose)

The purpose of these Terms is to set forth the rights, obligations, and mutual responsibilities between the Company and the User regarding the use of the Site and the destination management services provided within the Republic of Korea.

Article 2 (Definitions)

1. "Site" means the official online platform (koreavibe.kr) operated by the Company to provide travel information, service inquiries, itinerary consultations, and related inbound services.
2. "Company" means Korea Vibe Co., Ltd., a corporation duly organized and licensed under the laws of the Republic of Korea, holding a General Tourism Business License and a Foreign Patient Attraction Business Registration.
3. "User" means any individual, corporate client, travel agency partner, or organization accessing the Site and utilizing the services provided by the Company.
4. "Services" means all inbound destination services arranged or provided by the Company in South Korea, including customized and VIP tours, shore excursions, corporate MICE logistics, licensed medical tourism coordination, certified tour guide assignment, and private transportation.
5. "Booking / Contract" means the legally binding agreement concluded between the Company and the User upon mutual confirmation of a tailored itinerary and invoice/voucher, followed by payment.

Article 3 (Publication, Validity, and Amendments)

1. The Company shall publish these Terms on the footer or dedicated section of the Site for convenient user access.
2. The Company may modify these Terms within the scope permitted by applicable laws of the Republic of Korea, including the Act on the Regulation of Terms and Conditions, the Act on Consumer Protection in Electronic Commerce, and the Tourism Promotion Act.
3. In the event of an amendment, the revised Terms shall be announced on the Site at least 7 days prior to the effective date (or at least 30 days prior if the changes significantly affect users' rights or obligations).

Article 4 (Scope of Services & Modifications)

1. The Company provides the following comprehensive inbound services in South Korea:
   • Tailored individual, family, group, and VIP luxury travel planning and execution;
   • MICE and corporate travel: conference management, trade mission assistance, and event logistics;
   • Certified medical tourism coordination: hospital consultation appointments, scheduling, and specialized medical interpretation;
   • Transportation services: premium chartered vehicles (Staria, Carnival High Limousine, vans, buses) with licensed professional drivers;
   • Licensed bilingual tourist guide assignment (Korean national certification).
2. The Company reserves the right to modify specific itinerary schedules, visiting sites, or logistical details in consultation with the User if unavoidable circumstances arise (such as extreme weather, natural disasters, supplier closure, or public safety directives).

Article 5 (Service Interruption)

The Company may temporarily suspend the operation of the Site in the event of system maintenance, technical upgrades, telecommunication breakdowns, or force majeure events beyond its reasonable control.

Article 6 (Booking, Inquiry, and Contract Formation)

1. Users may submit inquiries and service requests via the Site's online inquiry form, email (info@koreavibe.kr), or official messaging channels.
2. A contract is deemed concluded when the User agrees to the tailored itinerary proposal and invoice issued by the Company and remits the required deposit or full payment within the specified timeline.
3. The User must provide accurate and truthful passenger information (full name as per passport, passport number, flight schedules, and special requests).

Article 7 (Payment, Cancellation, and Refund Policy)

1. Payments can be made via international wire transfer (SWIFT), credit/debit card, domestic bank transfer, or other mutually agreed payment methods.
2. Unless otherwise stipulated in a separate customized service agreement or voucher, standard cancellation penalties apply as follows:
   • Cancellation 30+ days prior to departure: Full refund minus non-refundable actual expenses incurred (e.g., non-refundable hotel/admission bookings);
   • Cancellation 29 to 15 days prior: 20% cancellation fee + non-refundable actual expenses;
   • Cancellation 14 to 8 days prior: 30% cancellation fee + non-refundable actual expenses;
   • Cancellation 7 to 2 days prior: 50% cancellation fee + non-refundable actual expenses;
   • Cancellation 1 day prior, on the day of departure, or No-Show: 100% cancellation fee (no refund).
3. In case of cancellations caused by verified Force Majeure events (natural disasters, war, pandemic-related government lockdowns), refunds will be processed minus actual unrecoverable costs incurred by the Company.

Article 8 (Obligations of the Company & Disclaimers)

1. The Company shall exercise due care and diligence to provide safe and reliable services in accordance with relevant Korean statutes and industry standards.
2. Disclaimers & Limitations of Liability:
   • Immigration and Entry: The User is solely responsible for obtaining and maintaining valid travel documents, K-ETA approval, and required visas. The Company bears no liability for entry refusals, flight boarding denials, or deportations enforced by the Republic of Korea Immigration authorities.
   • Medical Disclaimer: As a registered Foreign Patient Attraction facilitator, the Company provides non-medical coordination, translation, and scheduling services. All medical assessments, diagnoses, treatments, surgical procedures, and medical outcomes are the sole professional responsibility of the licensed medical institutions (hospitals/clinics).
   • Personal Property & Safety: The Company is not liable for loss, damage, or theft of personal luggage, valuables, or cash, nor for accidents resulting from the User's failure to adhere to local laws or safety guidelines.
   • Force Majeure: The Company shall not be liable for failure to perform or delays resulting from acts of God, extreme weather, strikes, civil commotion, war, terrorism, or governmental regulations.

Article 9 (User Obligations)

1. The User agrees to comply with the laws of the Republic of Korea, public order, and instructions provided by tour guides and operational staff during the tour.
2. The User shall not engage in unauthorized scraping, hacking, reverse engineering, spamming, or any conduct that interferes with the security or stability of the Site.

Article 10 (Intellectual Property Rights)

1. All intellectual property rights, trademarks, copyrighted content, customized itineraries, texts, images, and designs on the Site are the exclusive property of Korea Vibe Co., Ltd.
2. Users may not copy, reproduce, distribute, publish, or commercially exploit any content from the Site without prior written consent from the Company.

Article 11 (Privacy and Data Protection)

The Company processes personal data in strict compliance with the Personal Information Protection Act (PIPA) of South Korea. For detailed information, please review our Privacy Policy posted on the Site.

Article 12 (Dispute Resolution, Governing Law, and Jurisdiction)

1. Any dispute arising out of or in connection with these Terms or the services shall be resolved through good-faith negotiation between the parties.
2. These Terms and all legal relationships between the Company and the User shall be governed by and construed in accordance with the laws of the Republic of Korea.
3. Any unresolved dispute or litigation shall be submitted to the exclusive jurisdiction of the competent court of first instance in the Republic of Korea (Seoul Central District Court).